FAQ β Pre-Order
Answers to the most common questions about our pre-order. If you can't find what you need, write to us at contact.rplock@gmail.com.
π Timing and shipping
When will I receive my kit?
Shipping happens approximately 20 days after our supplier ships the production batch. You'll be notified at each step: order confirmation, preparation, dispatch with tracking number, and delivery.
Why such a long lead time?
We produce in limited series with no overstock, so we can guarantee the best price-quality ratio. Every kit is inspected individually before shipment.
Can I cancel my order?
Yes, anytime before shipment. Full refund within 14 days on simple request to contact.rplock@gmail.com.
And after delivery?
You have a 14-day right of withdrawal (EU consumer law). No justification needed. See Refund Policy for details.
π³ Payment and pricing
Why β¬49 for 72 hours, then β¬98?
The β¬49 launch price rewards early adopters who trust our production run before delivery. Retail price is set at β¬98. No exceptions beyond the announced 72 hours.
Is payment secure?
Yes, 100%. Payments are processed by Shopify Payments / Stripe and PayPal, world leaders in online payments. End-to-end SSL encryption. We never store any payment data.
When am I charged?
At the moment of order. Payment locks your unit in the production run and triggers manufacturing with our supplier.
Can I pay in USD?
Yes. Prices automatically display in your local currency (USD, GBP, CAD, AUD and more) based on your location. Checkout supports multi-currency through Shopify Payments.
π The product
Which watch is it compatible with?
The Octagon Kit is designed for the clip-in pocket watch head from the bioceramic 2026 collection β available exclusively at Swatch boutiques starting May 16, 2026.
Is the watch head included?
No. The kit is sold alone. You need to acquire the watch head separately at an official Swatch boutique.
Which finish should I choose?
4 finishes available: Brushed Onyx Black, Stealth Gunmetal, Brushed Silver Steel, Rose Gold PVD. Pick based on your watch head color and personal taste. All finishes are priced equally.
Is installation difficult?
No. Tool-free clip-in/clip-out system, under 60 seconds. An illustrated guide is included.
What materials are used?
316L stainless steel (surgical-grade, hypoallergenic) with PVD coating. Vertical brushed satin finish and polished chamfers for a premium look.
π Complementary accessories
What accessories are available?
Three accessories designed to complete your Octagon Kit:
- 9H Screen Protector (β¬12) β preserves your watch crystal against scratches
- Racing Textured Rubber Strap (β¬29, 6 colors) β the premium racing look that redefined sport horology
- Elastic Woven Strap (β¬19, 5 colors) β buckle-free comfort, ideal for sport and beach
Are the complementary straps interchangeable?
Yes. The Octagon Kit features a standard attachment system that accepts all straps in our collection. Change straps in under a minute according to your mood or occasion.
Is the screen protector reusable?
No, the protector is single-use. That's why the pack contains 2 β the spare in case of misapplication or replacement.
π§ After-sales
What's the warranty?
2-year legal conformity warranty (EU consumer law), automatic and free. In case of conformity defect within this period, replacement or full refund.
How can I reach you?
contact.rplock@gmail.com β response within 48 working hours maximum.