Contact Us
Write to us
Email: contact.rplock@gmail.com
Response time: within 48 working hours, Monday through Friday.
Common topics
Order tracking
Log into your account or reply to your confirmation email for real-time status. If you haven't received anything within 1 hour of ordering, check your spam folder, then contact us.
Modification or cancellation
As long as your order hasn't been shipped, address changes, variant updates, or full cancellation are all possible. Include your order number in the email subject.
Issue on delivery
If your product arrives damaged or non-conforming, send us photos within 48 hours along with your order number. Replacement or full refund guaranteed.
Pre-purchase question
Compatibility, finish choice, timing: ask before ordering and we respond within 48 hours.
Complaint and mediation
For unresolved disputes with our customer service, you can recourse to consumer mediation or the European platform for online dispute resolution: